This job posting aims to build our talent pool by attracting qualified candidates for this position, even if it's not currently available. We'll consider your application for future openings that align with your skills and experience.
Ready to unlock the freedom and flexibility of remote work?
We are seeking a talented and detail-oriented individual to join our team as a Customer Service Representative. You will be the first point of contact for our customers, providing support and solutions to inquiries and issues.
What we offer...
- Be part of an international business and increase your work experience.
- Create your own comforts to work as you will have your own space to do so.
- Forget about wasting time going to an office as you will work from home.
What will you be doing in this position?
- Manage large amounts of incoming calls and customer inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
What do we need from you?
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma; higher education degree a plus.
About us...
VA Locator, headquartered in Miami with a presence in Venezuela, connects talented virtual assistants across Latin America with U.S. companies seeking top-notch remote talent. We specialize in matching the right skills with the right opportunity, creating a smooth transition for both candidates and employers.
Apply now to join VA Locator and start making a significant impact in a dynamic environment.
We look forward to your application!
