As a Practice Operations Assistant, you will be an integral part of our operations, providing remote support in multiple areas, particularly in front desk operations and surgical coordination. This role involves a high degree of interaction with patients and requires excellent interpersonal skills, a detailed understanding of medical terminologies, and strong proficiency in standard healthcare administrative processes. The ideal candidate should have a solutions-oriented mindset, and the ability to thrive in a fast-paced setting
What we offer…
- Compensation package of $8 per hour (Monday to Friday / Full-Time / Eastern Time Zone).
- Be part of an international business and increase your work experience.
- Create your comforts to work as you will have your own space to do so.
- Forget about wasting time going to an office as you will work from home.
What will you be doing in this position?
- Handle inbound calls from patients and prospective patients in a professional and empathetic manner.
- Manage patient appointments, including scheduling, rescheduling, and confirming.
- Respond promptly and accurately to patient inquiries.
- Coordinate surgical logistics, including case verification, authorizations, and medical clearances.
- Send voice and text messages to patients who do not pick up.
- Complete doctors' notes in the Freed AI app.
- Schedule appointments and add patient demographics for Medicare patients.
- Check email for incoming messages and voicemails and respond or escalate as needed.
- Complete empty fields in patient records to ensure accurate and comprehensive documentation
What do we need from you?
- Experience in healthcare administration, preferably in a private practice setting.
- Familiarity with Electronic Health Records (EHR) software, appointment scheduling software, and Freed AI app is beneficial.
- Effective management of inbound and outbound patient calls.
- Proficient in English with excellent verbal and written communication skills.
- Must have strong telephone etiquette and patient service skills
About our Client…
A board-certified orthopaedic surgeon based in Miami, Florida, specializing in upper extremity surgery (hand, elbow, shoulder). The practice offers both surgical and nonsurgical treatments, including innovative techniques like minimally invasive surgery and PRP injections. The office is equipped with advanced technology, a same-day surgical facility, and an occupational therapy department. They provide care for a wide range of conditions, including fractures, arthritis, and nerve injuries, and offer same-day appointments for emergencies.
Apply now to join VA Locator and start making a significant impact in a dynamic environment.
We look forward to your application!
